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Session

Guiding Your Lab Through a Major Systems Change

April 14, 2027, 1:00 PM – 2:00 PM Canyon C

Implementing a new laboratory information system can affect nearly every part of a lab—from workflows and responsibilities to communication and day-to-day expectations. For organizational leaders, the challenge is not only managing the technical transition but also helping people understand, adopt, and sustain the change.

Drawing on firsthand experience leading staff through a laboratory information system transition, this session will explore the leadership decisions that can keep a major change effort moving forward. Attendees will learn how to identify key stakeholders, choose the right people to help lead the effort, manage scope creep, and keep staff engaged throughout implementation.

The session will also address maintaining momentum when challenges arise, communicating through uncertainty, anticipating common pitfalls, and using small wins to reinforce progress along the way.

Key learnings

Attendees will learn how to:

  • Identify stakeholders and involve the right people at the right points in the change process
  • Select and support staff who can help lead and champion the transition
  • Manage scope creep without losing sight of the larger goal
  • Maintain communication, staff engagement, and momentum throughout a long-term change effort
Leading the Organization
DirectorExecutiveSenior Leader
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Speaker

Callie Carson, MHA, MLS(ASCP), CLSSYB

Laboratory director, Texas Health Resources

Callie Carson, MHA, MLS(ASCP), CLSSYB, is an accomplished laboratory leader with over a decade of progressive experience in clinical laboratory operations, quality management, and healthcare administration. She currently serves as laboratory director at Texas Health Stephenville, a role she assumed in June 2024, where she…

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